Answers to common questions below. Still stuck? Email support@smartlinkbasics.com or use the contact form — we read every message.
CachePix is a private, local-first photo catalog. Open the app, sign in with your email (we send a one-time code — no password), and start cataloging. Just exploring? Tap "Try a sample catalog" on the sign-in screen to browse a built-in demo with no account required.
CachePix is a paid app with a 14-day free trial. Choose monthly, annual, or a one-time lifetime unlock. One subscription unlocks CachePix on your phone and on the free Mac & Windows desktop app — at no extra charge.
Manage or cancel: On iPhone or iPad, open Settings → [your name] → Subscriptions, choose CachePix, and manage or cancel there. Cancelling keeps access until the end of the current period. Any unused free-trial time is forfeited if you upgrade early.
Restore a purchase: On the paywall screen, tap Restore Purchases to re-sync an active subscription to this device.
Download the free CachePix desktop app for Mac or Windows from our download page. Sign in on your phone, scan the pairing code shown in the desktop app, and your catalog syncs over your local Wi-Fi — no cloud, ever. Your subscription unlocks the desktop automatically; there's no second purchase.
Your photos stay on your own devices and are never uploaded to any server. CachePix only stores your email, an account ID, and your purchase record to manage your subscription. See our Privacy Policy and Biometric Policy for details.
Email support@smartlinkbasics.com and we'll get back to you, or send a note through our contact form. Please include your device type and a short description of the issue.